General Questions and Search

Where can I find/change: my login information, email list subscriptions, billing/shipping address, order history?

By logging in to the "My Account" section. From our home page, click the "My Account" button to sign in. In the account section, you will see your information that we have on file. You can change any of your info such as email or password. You can update your address. You can also see all of your orders.

What is my Echo Hub login or password?

Your login is the email address you used when you first registered with us. If you have forgotten your password you can request a new one on the login page. Your password will be sent to your email address shortly.

Can I submit media to be sold on your site?

You are welcome to shoot us an email at info@echohub.com.

Who do these products target?

In general, these products have been designed to appeal to a wide range of age groups and professions. We have heard positive feedback from students to senior adults and everyone in between.

Purchasing From Our Store

Can I call and place a phone order?

Yes, give us a call at 1.214.736.1206 Monday-Friday 9-5pm CST. Please have your credit card available.

I need support for the product I purchased from you, who do I call?

Call us toll-free at 1.214.736.1206 or you can contact customer service.

Can I pay with a check or money order?

Yes, in most cases. Give us a call at 1.214.736.1206 Monday-Friday 9-5pm CST to place your order.

What methods of payment do you accept?

EchoHub readily accepts the following major credit cards: Visa, American Express, MasterCard, and Discover.

How can I let you know that my order should be tax-exempt?

First of all, if you're not in the great state of Texas then don't worry, you won't be charged sales tax. If you are in Texas you will be charged sales tax on your first order, but then all you have to do is fax proof of your tax-exempt status to us at 469-375-2575. Give us two business days to process everything and we will credit your account in the amount of the sales tax you were charged. All of your future orders will then be automatically tax-exempt.

Why won't my order go through?

Please double check that your account information is correct. The billing and shipping address should not include any characters (#, &, etc.).

Why was my credit card denied?

Be sure to check the following items if your credit card was denied:

• Make sure that you have entered your 16-digit credit card number correctly (without dashes)
• Make sure that the card you are using has not expired
• Make sure that the name on your EchoHub account matches the name on your card
• Make sure that the billing address on your EchoHub account matches the billing address on your card. This is the address where you account statement gets mailed.
• Make sure you are entering the correct security code from the back of your card (or the four digit code on the front for American Express).

If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.

When I attempt to add a product to my cart it says my cart is empty, is this a problem with the site or with my computer?

Most likely your web browser is set to block cookies, which prevents our website from remembering which items you wanted to purchase. If you are using Internet Explorer on a PC you can go to Tools > Internet Options > Security and adjust your settings to allow cookies from our website. Mac users should go to Preferences > Security in their browser and likewise adjust the settings.

I see the space for a promo code. How do I get one?

Stay up to date on sales, free stuff, and what's new with Echo Hub by subscribing to the newsletter, click here.

Shipping and DVDs

What region are the DVDs on Echo Hub? Will they play in my country?

All of the DVDs on Echo Hub are region-free and should play in most DVD players around the world that recognize the NTSC video format.

Can Echo Hub ship internationally?

Yes, we can ship anywhere in the world. However, please note that some international orders can take anywhere from 2 weeks to 2 months to reach their destination. Given the limitations of international airmail we are unable to provide you with a guaranteed delivery time or tracking information. Echo Hub is not responsible for costs acquired post shipment (customs, etc.).

When will my order be shipped?

For in-stock products your order will be shipped the same day if placed before 11:00 AM (CST). All other in-stock orders will be shipped the next business day.

How can I add another shipping address to my account?

On EchoHub.com/store, click "My Account" in the upper right corner. Login with your email address and password. Once on the My Account page you will see your billing address and shipping address. To change your shipping address click "change" next to the shipping address title. Under the pull down select "new location..." Give the new address a new location name (work, home, etc.), and enter the address. Press the continue button to return to the My Account page. Make sure the new address is selected when you confirm your order.

The product I received was defective. Will you replace it?

Yes. Return the product to us with a note stating the issue in question and we will send a new copy to you in 3-4 business days.